Hiring a professional moving company can make the moving process much smoother. However, even the most reputable moving companies can make mistakes. You may run into a situation where some items go missing during the move. But what happens to items that are lost by a moving company? Here are some steps you can take to address this unfortunate situation and recover your lost items.
Ask Your Moving Company To Track the Lost Items
The first step when you discover missing items is to contact your moving company. Most local movers in Las Vegas use tracking systems to keep tabs on all the items they transport. Ask them to use their tracking system to locate your lost items. They can attempt to pinpoint where they last had the items and initiate a search to locate them.
File a Claim With the Moving Company
If the moving company cannot locate your lost items, you should file a claim with them. Make sure to provide detailed documentation of the missing items, including photographs, descriptions, and their estimated value. Under federal law, you have nine months from the moving date to file a claim, so get started on your claim right away.
File a Complaint
If your moving company is unresponsive or unwilling to make amends, you can file a complaint with the appropriate regulatory authority. Each state has its own agency responsible for overseeing moving companies, and they can help you mediate disputes and hold the moving company accountable for their actions.
Head to Arbitration
If you cannot reach a resolution through the complaint process, you may need to go to arbitration. Arbitration is a legal process where a neutral third party reviews the case and makes a decision about your complaint. Arbitration is a more formal and legally binding way to resolve the issue and recover what was lost.
Recover Your Lost Belongings
When considering what happens to items that are lost by a moving company, it is helpful to know that you have options. Remember to ask your moving company to track the lost items. If that does not work, you can always file a claim with them and, if necessary, file a complaint with the appropriate channels. By following these steps, you can increase your chances of recovering your lost belongings and ensure a smoother moving experience in the future.
If you need a local moving service in Las Vegas, contact the moving experts at Capitol North American. We offer many residential and commercial moving services and will help you relocate more efficiently. Contact us today by phone or email to talk to a staff member.