CAPITOL NORTH AMERICAN FAQ
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As with any delicate piece of electronic equipment, a few precautionary measures will ensure its safe arrival.
It’s against the law for movers to transport flammable, combustible or corrosive materials. Safely drain or dispose of these materials including: household paints, bleaches, propane tanks, gas cans and fuel in power equipment.
Accessorial services are any services provided to you in addition to the linehaul transportation. Ask your Agent Service counsellor to fully explain the total range of services available – including: crating, packing, unpacking or appliance services.
When your household goods are delivered to your new home, your van operator will ask you to check off items as they are removed from the van and sign the inventory of household goods. If any items or cartons are missing or damaged, you must note this on the inventory sheet at the time of delivery. This is known as an “inventory exception” and is for your protection. Signing the inventory is a declaration that all items and cartons were received and arrived in their original condition. We don’t expect you to unpack every carton before signing. If for any reason you were unable or refused to sign the inventory exception document, please indicate this in writing on the sheet and notify North American immediately at: 1.800.348.2111.
While you can pack your own items and benefit from some cost savings, we don’t recommend it. One of the major advantages of hiring a professional moving company to handle your move is the assurance that your belongings will safely arrive at your new home. Our trained packing crews stand behind every box, crate and item we pack, load and ship, and we’re responsible. When you pack the belongings, we are unable to stand behind this commitment. If the items you pack are damaged and no exterior carton damage is evident, the responsibility for the damage is yours. However, your Agent Service counsellor can offer assistance if you choose to pack yourself. Ask for a copy of our Guide to Better Packing as well as packing supplies the experts use.[/su_spoiler]
[su_spoiler title=”What about perishable food items?”]Perishable food items cannot be safely shipped in moving vans – please dispose of them, or give them away. Capitol North American participates in a food bank program called Move for Hunger, and we can arrange for any donations of food that might otherwise go to waste get to people who are in need.
The U.S. Department of Transportation (DOT) allows us to move plants if the trip is less than 150 miles and under 24 hours. However, some states may want to quarantine them anyway. In the event that this should happen, we can’t ensure their proper care and unfortunately, cannot be held responsible for their final condition. The DOT prohibits the shipping of animals in moving vans. If your pets or plants can’t travel with you, ask your North American Agent Service counsellor to help you make arrangements to safely transport them to your new home.
To keep the cost down for you. The average trailer holds from 18,000 to 24,000 pounds – the equivalent of three to four households.
- Talk to your children freely and often about the move and what it will mean to them
- Keep to your normal routine as much as possible
- Keep familiar items (toys, books, blankets, teddy bears, etc.) available. And don’t pack the pacifier!
- If possible, take your children to your new community before the move to acquaint them with their new surroundings
- Above all, listen to what your children have to say, and keep communication open and honest
For more information, ask your North American representative for a copy of A Moving Experience: A
Professional counsellor’s Guide to the Personal Side of Moving.
If you are unable to take immediate possession of your new residence, your belongings can be stored in the local Capitol warehouse, and our North American Van Lines affiliates throughout the world provide safe storage facilities for holding your goods until you’re ready for them. However, you are responsible for the storage charges, as well as warehouse handling and final delivery charges from the warehouse. If your goods are placed in storage, there will also be an additional charge for the valuation protection coverage provided for your shipment. The type of coverage and cost will depend upon whether the shipment is held in storage-in- transit (temporary) or in permanent (long-term) storage.
Yes, but how much protection you have and its cost to you depends upon the “valuation” program you choose. The option you choose determines the basis upon which any claim will be adjusted and the maximum liability of the moving company.
Tariff provisions require that all charges be paid before your shipment is unloaded at destination (unless prior arrangements have been made for later billing). Payment for your shipment can be made by one of the following methods: cash, traveler’s check, money order or cashier’s check. In addition, the American Express®; Card, Discover® Card, Visa®; or MasterCard®; can be used to pay for interstate moves only, with advance approval required prior to loading (unless other billing arrangements have been made). Personal checks are not accepted for interstate moves but will be accepted for local moves (within the Las Vegas area) if drawn on a local bank. We will also accept Discover® Card, Visa®; or MasterCard® for local moves.
A binding estimate or binding cost of service specifies in advance the precise cost of the move based on the services requested or deemed necessary at the time of the estimate. If additional services are requested or required at either origin or destination (such as a shuttle or long carry), the total cost will increase. Binding estimates are valid for the time period specified. If you add items to be moved or require additional services, such as packing, between the time of the estimate and the time of your move, there will be additional charges. An addendum providing for these additional charges will be prepared for your signature.
Absolutely you need an estimate before you move! Capitol North American will make a pre-move survey of your household goods to be transported, and will do so free of charge or obligation. A pre-move survey is needed to determine the approximate cost of a move and the amount of van space your goods will occupy. Capitol North American will compute the approximate cost and give you a written Estimate/Order for Service. An accurate estimate cannot be given without a visual survey of the goods to be moved.
A reputable one is. For example, Capitol North American is licensed and has the authority to move household goods both locally in the Las Vegas area, between locations within Nevada, and through our affiliation with North American Van Lines, between any of the 50 states as well as to any international destination. And we have been for 53 years.
The earlier, the better. Although the actual van assignment may not be made until a few days before your move, it’s wise to give your moving company from four to six weeks’ notice, if possible.
The more lead-time you can give, the more likely we will be able to meet your delivery schedule.
All moving companies, for their usual type of service, require alternate pickup and delivery dates. We’ll do our best, of course, to comply with the dates you prefer or the nearest possible alternative. You will be notified in advance of the loading date for your goods and of the estimated date of arrival.
You should discuss your specific pickup and delivery requirements with your Capitol North American representative, who can advise you of the types and costs of services available.
This depends on many factors, such as the time of year, weather conditions, size of your shipment, time required to load and unload, and the direction and distance your shipment is traveling.
Because the furnishings of the average household will not fill a van, it is often necessary for two or more shipments to be loaded on the same van. Each shipment is carefully sectioned off from the others.
With the help of Capitol North American’s computer-assisted dispatching system, pickup and delivery dates are scheduled according to the origins and destinations of individual shipments on the van, as well as shipment weight.
If there is a choice, most moving companies suggest you select a time other than summer, the end of the month or the end-of-year holidays. The heaviest demands are placed on vans, equipment and personnel during these periods. However, Capitol North American believes you should move when it is most convenient for you. Factors involved in the decision may include:
- Whether the move must be made immediately
- Transferring children during the school term
- Separation of the family while the move is under way
If the move can be scheduled for a time when vans and trained personnel are more readily available, we’ll be better able to meet your preferred delivery schedule.
Because we care about your upholstered furniture, Capitol North American uses a special product called Stretch-Wrap. It is a heavy, clear plastic wrap that protects your furniture from being soiled.
Appliances such as washers, dryers and refrigerators must be disconnected, and the washer must have a stabilizer installed. We can perform these services to you.
Waterbeds need to be drained completely. Fiber-filled waterbeds need to be professionally vacuum-drained in advance of your move date. Your moving counsellor can refer you to a professional to perform these services.
All loose items must be packed in boxes to prevent damage during transport. Non-fragile, lightweight items such as clothing and linens can be left in dresser drawers.
Before your belongings are loaded on the truck, you and your moving counsellor should have agreed on a delivery spread of 1-4 days based on shipment size, distance to destination and time of year. You will receive notification of delivery two days prior to delivery. You, or someone you have designated on your North American Van Lines paperwork to take your place, must be present to accept delivery and pay all charges. In the event that no one is available, your shipment could be placed in storage at an additional charge. Be sure that you give your moving counsellor telephone numbers where you can be reached throughout the move.
We can handle the transport your automobile along with the rest of your belongings. Please consult your moving counsellor for more information.
Be sure to carry enough clothing, medications, toiletries, etc. to last from the load date until the last day of the delivery spread. We do suggest that you keep small valuables such as jewelry and family photographs and videos with you during the move.
When your move is first booked, it is difficult to estimate exactly when the driver will arrive at your home. We will give you a range of 1-4 days during which the driver will arrive. You will receive notification one day in advance of the day that the driver will arrive at your home to load your belongings.
Throughout your move, your primary contact is the moving counsellor who helped plan your move. Your moving counsellor should have given you the name and telephone number of the North American Van Lines agent near your new home to contact upon your arrival there, but, at any time during your move you can always contact Capitol at 800-343-5333 or leave us an e-mail at firstname.lastname@example.org?
For an explanation of the moving process with a van line we have prepared a short video that we would be happy to provide to you. It explains the entire move process in simple and straightforward way without a lot of industry jargon or acronyms. This is available on either DVD or VHS format and is free and yours to keep.
Why Choose Capitol?
Our Las Vegas-based company has operated from our 100,000 square foot office, warehouse and distribution center, providing state of the art relocation and storage services for customers needing household relocations, office and industrial relocations, exhibit and tradeshow transportation, and commercial storage and distribution services.
Get Started With Your Move Today
Capitol North American offers a wide variety of services to move your home or office. Fill out the form below and one of our representatives will get back with you shortly with a quote. Thank you.