Hiring the right moving company to assist with your next relocation is no small task. Moving often presents logistical challenges, including packing and transporting fragile items, as well as the difficulty of adhering to tight schedules. Without the proper support, these tasks can quickly become overwhelming, leading to unnecessary stress and delays.
Dependable moving companies can transform your moving experience by handling the hard work of loading, transporting, and unpacking items for you and your family. But how do you know if you can trust your chosen moving company? This guide outlines the clear signs of a reliable mover and offers practical tips to help you make an informed choice.
Signs of a Trustworthy Moving Company
Knowing whether you can trust a moving company can be tricky, but reviewing these signs of a reputable business should help put your mind at ease.
Professional Online Presence
A reliable moving company will have a professional online presence, including its website, profiles on review websites, and active social media profiles. Moving company websites should have clear information about their services, contact details, and business credentials. Reviewing their interactions with customers on review websites and social media provides insight into how a business responds to feedback, reflecting their professionalism and commitment to customer satisfaction.
In-Person Office
A legitimate moving company will have a physical office or headquarters. Visit their office if possible for additional assurance that the company is established and prepared to handle your move. If you cannot visit in person, ask for their business address and confirm it. Avoid companies that can’t/won’t provide this information or seem evasive about their location.
Years of Experience
Businesses with many years of experience demonstrate a level of stability and expertise in managing various types of moves that can make you confident in your decision. Qualified movers can handle common challenges, including transporting oversized or delicate items. A company with a proven track record is more likely to offer reliable, efficient services.
Prompt Communication
Open and timely communication is another hallmark of a trustworthy moving company. They should respond to your inquiries promptly and provide clear, detailed answers. Whether you’re asking about the moving process, pricing, or offered services, you should receive professional guidance during each interaction. The way a company communicates reflects its approach to customer service.
Friendly Service
Moving can be an emotional and stressful experience, so it’s essential to find a moving company that delivers friendly service. A trustworthy company will prioritize customer service and go the extra mile to make you feel comfortable throughout the process. Look for businesses with friendly staff who are willing to listen to your concerns and address them accordingly.
Clear Pricing and Contracts
Dependable moving companies will provide transparent pricing and detailed contracts. A written agreement should outline the costs involved in your move, including additional fees for services like storage or specialized packing. If you have questions about their scope of services or product packages, reliable companies will gladly explain unclear terms and make adjustments if needed.
How To Select a Moving Company
Now that we’ve discussed the signs to look for in a trustworthy moving company, let’s walk through the steps for selecting a mover for a stress-free relocation experience.
Ask for Recommendations
Start your search for a moving company by asking family, friends, or colleagues for recommendations. People you trust are likely to provide unbiased opinions and honest feedback about their experiences with different movers. Take notes and ask for specific details, such as the services they used and issues that arose during the move.
Research Their Reputation
After gathering potential moving companies, further research their reputation and services. Check online reviews and ratings, looking for complaints or legal issues the company may have faced. The Better Business Bureau (BBB) also provides a rating system for businesses, which can be a valuable resource when researching movers. Consistently positive feedback suggests the company delivers quality service.
Verify Licensure and Insurance
Ask for proof of licensure and insurance from the moving company. For moves within the same state, check with local regulatory agencies about state-specific rules and regulations. The movers in your state should also be aware of such rules.
For interstate moves, confirm the mover’s U.S. Department of Transportation (DOT) number through the Federal Motor Carrier Safety Administration (FMCSA) database. Additionally, inquire about a moving company’s insurance options, their coverage amounts, and how they handle claims concerning lost or damaged items.
Receive an In-Person Estimate
Requesting an in-person estimate allows the company to assess the items being moved and potential challenges, such as narrow staircases or elevator access. An in-person estimate also prevents the risk of a company offering a lowball estimate, then increasing their prices after the move is complete.
Compare Offered Services
Every move is unique, and choosing the right moving company means finding one with services that fit your needs. Determine which services are worth investing in based on your moving budget and the scale of your relocation. For instance, if you want full-service movers, you’ll need a company that handles everything from packing and loading to transportation and unpacking. Some companies may also offer specialized services, such as short-term storage or extra-large item transport.
Avoid Moving Company Red Flags
While finding the right mover involves understanding what to look for, it’s equally important to spot warning signs. Avoid companies that show these red flags:
- Lack of a physical address or office
- No proof of licensure or insurance
- Extreme pressure to sign a contract quickly
- Unusually low estimates
- Poor or nonexistent online reviews
When you encounter these signs, it’s better to move on and find a more reliable option.
Carefully Read a Moving Contract
Once you’ve narrowed down your choice, carefully read the moving contract before signing. Look for details about pricing, services, cancellation policies, and timelines, which should all match the verbal agreements made during your discussions. Trustworthy movers will provide you with a contract that is easy to understand and reflects everything you agreed upon.
Make the Right Move
Trusting your moving company is essential for a smooth, stress-free move. By focusing on professionalism, transparency, and customer service, you can feel confident in your choice. Use the tips outlined in this guide to identify a reputable company so your belongings are in good hands.
